Privacy Policy
Last updated: August 24, 2026
Cambridge Clean Co, LLC (“Cambridge Clean Co,” “we,” “us,” or “our”) operates https://cambridgecleanco.com/ and provides residential and commercial cleaning services. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices available to you when you visit our website, contact us, request a quote, or book a service.
Information We Collect
We may collect the following types of information:
- Contact information: Your name, email address, telephone number, billing address, and service address.
- Booking and service information: The cleaning service requested, property details, appointment dates, access instructions, preferences, notes, and communications relating to your service.
- Payment and transaction information: Payment details needed to complete a booking, along with transaction records such as the amount paid, date, and service purchased. Payment card information is processed by third-party payment providers and is not stored directly by Cambridge Clean Co, except for limited transaction details.
- Communications: Information you provide when you call, text, email, submit a form, request a quote, leave a review, or otherwise communicate with us.
- Website and device information: Your Internet Protocol (IP) address, browser type, device type, operating system, referring page, pages visited, approximate location derived from your IP address, dates and times of visits, and interactions with our website or advertisements.
- Cookie and advertising information: Cookie identifiers and information about how you interact with our website and advertising, as described below.
How We Use Information
We may use personal information to:
- Provide quotes, schedule and complete cleaning services, and process payments;
- Confirm appointments and send reminders, service updates, and customer support messages;
- Respond to questions, requests, reviews, and complaints;
- Maintain customer records and manage our business operations;
- Improve our website, services, advertising, and customer experience;
- Measure website traffic and the performance of our marketing campaigns;
- Send promotional communications where permitted by law and in accordance with your preferences;
- Detect and prevent fraud, misuse, security incidents, and other harmful activity;
- Comply with legal obligations and enforce our agreements.
Cookies, Analytics, and Advertising
Our website and service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, measure advertising performance, and deliver advertising.
We may use Google Analytics and Google Ads, including measurement and remarketing features. Google may collect information about your visits to this and other websites and use cookies or similar technologies to provide analytics and advertising services. You can learn more about how Google uses information from websites that use its services at How Google uses information from sites or apps that use its services.
You can manage personalized advertising through Google My Ad Center. You can also prevent Google Analytics from sharing information about your website activity with Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
You may also manage cookies through your browser settings. Blocking cookies may affect the functionality of some website features.
Online Booking and Payment Services
We use third-party service providers, including ConvertLabs, to support online booking, scheduling, customer communications, and related business functions. Information entered into an embedded booking or quote form may be collected and processed by Cambridge Clean Co and the applicable service provider. You can review the ConvertLabs Privacy Policy for more information about its practices.
Payments may be processed by third-party payment providers. Those providers process payment information according to their own privacy policies and security practices.
Google reCAPTCHA
We use Google reCAPTCHA to help protect forms and the website from spam, fraud, and abuse. Use of reCAPTCHA is subject to the Google Privacy Policy and Google Terms of Service.
Text Messages
If you provide your mobile number, we may send you text messages related to your inquiry, quote, booking, appointment, service, or account. Service notifications may be sent from (888) 337-1353 or (617) 201-1302. Message frequency varies, and standard message and data rates may apply.
You may reply STOP to opt out of text messages or HELP for assistance. Opting out of text messages does not prevent us from contacting you by another method when reasonably necessary to provide a service you requested.
Email and Marketing Communications
We may use your contact information to send service-related communications and, where permitted, news, offers, or other promotional messages. You can unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us. Even if you opt out of promotional communications, we may continue to send non-promotional messages about an active booking, transaction, or customer service matter.
How We Disclose Information
We may disclose personal information:
- To service providers that help us operate our website and business, including booking, payment, hosting, analytics, advertising, email, text messaging, customer support, and security providers;
- To cleaners, contractors, or other personnel as reasonably necessary to arrange and provide the requested service;
- To professional advisers such as accountants, insurers, and legal counsel;
- To government authorities or other parties when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect rights, safety, and security;
- In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction;
- With your direction or consent.
We do not sell personal information for money. Our use of analytics and advertising services may, however, be considered the sharing of personal information for targeted advertising under certain privacy laws. Where applicable, you may contact us to exercise an available opt-out right.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, meet legal and accounting requirements, and protect against fraud and security risks. Retention periods vary depending on the type of information and why it was collected.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Choices and Rights
Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain uses of it. You may also withdraw consent where our processing is based on consent.
To submit a privacy request, contact us using the information below. We may need to verify your identity before completing the request. We will not discriminate against you for exercising a privacy right provided by law.
Do Not Track and Preference Signals
Some browsers offer a “Do Not Track” setting. Because there is not currently a uniform industry standard for responding to Do Not Track signals, our website does not respond to them in a standardized way. Where required by applicable law, we will process legally recognized browser-based opt-out preference signals.
International Visitors
Cambridge Clean Co is based in the United States. If you visit the website from another country, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. Privacy laws in those locations may differ from those in your jurisdiction.
Links and Embedded Content
Our website may contain links to or embedded content from websites and services that we do not operate. Those third parties may collect information through their content or services and process it according to their own privacy policies. We are not responsible for the privacy practices of third-party websites or services.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal obligations. The revised policy will be posted on this page with an updated “Last updated” date. If a change is material, we may provide additional notice as required by law.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy request, contact:
Cambridge Clean Co, LLC
10 Concord Avenue, #10
Cambridge, MA 02138
Email: [email protected]
Phone: (617) 201-1302